Karen Hayes

Background

About Karen Hayes

PROFILE º Customer care and operations pro experienced as a manager, trainer, writer, community moderator, social media content creator, and event planner º Relationship and partnership builder that gets the yes but can deliver the no and retain the customer º Daily direct reported to C-Suite team with case recommendations usually implemented º Worked in, then with, k-12 educators and administrators º Strong volunteer management and community relations facilitator º Successful collaborator with cross-functional teams º Skilled dispute resolution negotiator and customer satisfaction lead º Prefer working with and in diverse communities and companies committed to racial equity ACCOMPLISHMENTS º Department manager supervising onsite team and offsite call center º Controlled multi million dollar budget with settlement authority of 6 figures per case º Granted highest level of corporate legal confidentiality in civil & product liability cases º Fundraised & coordinated corporate donations for youth programs, supplies, & activities º Managed classrooms and host of engaging events for elementary age children that teach, inspire, create, and build confidence