Karen Shaver

Background

About Karen Shaver

In my years of continued support for the Life Safety Systems at ADT my team and I take pride in the uptime of Given the opportunity to use my skills and experience to distinguish myself, my team and my company with advanced Management, Technical Support and personalized Customer Service in a superior service-oriented organization. I am a manager that builds a team and hold that team responsible for honest tested work processes. I work well under supervision and pressure but prefer to supervise a managed team environment and/or work independently on critical cases. I am multi-task oriented and thrive on challenges. Specialties: automation software, computer hardware, CPR certified, customer relations, customer satisfaction, customer service, customer support, data entry, database administration, documentation, leadership, meeting facilitation, Microsoft products, migration, networking, operating systems, programming, quality control, report writing, supervisory skills, Sybase SQL server, technical support, technical training, technical writing, telephone skills, training, troubleshooting, Unix, upgrades to OS, applications and peripherals, video monitoring, Active Directory, Citrix, Google Cloud to name a few.