Karen Thoner

Background

About Karen Thoner

I am the Administrative Coordinator with the Dakota County Employment and Economic Assistance Department. I provide executive level administrative support to the department director, 7 managers and 23 program supervisors. I am the Employee Relations Liaison for hiring, staff vacancies, benefits enrollment, staff medical leave forms and process a high volume of confidential information. I develop and plan Employee Engagement strategies and collaborate with the management team to implement within the Community Services division. I coordinate logistics for special events, projects, annual conferences and trainings. My two positions at The Hartford were customer service based. I worked on a team, but was individually responsible to maintain a high percentage of productivity. I had daily communication with brokers, agents and various departments within The Hartford via email, fax and phone. I used a tracking system multiple times a day to track, retrieve and research priority package/mail information. I used 5-10 internal databases on a daily basis. I have three years experience in a mail office setting where I worked with a team to support business needs and meet daily deadlines. I received, sorted and processed mail for 100+ employees using various mail room equipment. For two years I worked on the new business team where I communicated daily with internal and external customers via phone, fax and email. I have worked with various computer systems, databases, multi-line telephone systems and office equipment. I have four months of experience as a medical receptionist in a physicians family clinic where I was the first point of contact for patients, medical representatives, and mail carriers at the. I worked closely with medical doctors, physicians assistant, nurses, lab technologist, and medical receptionists. I was in contact with 50-100 customers on a daily basis. I managed the overall flow of the front desk and handled sensitive and confidential information, patient medical records, and insurance information daily.