Kari Bone

Background

About Kari Bone

I’m a customer experience executive with 8+ years of experience helping B2B customers adopt complex technology through scalable onboarding, support, and services. I specialize in building CX organizations that combine strong leadership, clear operating models, and practical, outcome-driven experiences for customers.Raised by small business owners, I bring an operator-first mindset to CX - focused on clarity, reliability, and real-world adoption. I’ve built and transformed CX functions in high-growth environments, designing onboarding journeys, scaling support operations, improving escalation and routing models, and expanding self-service to meet growing demand.I’m a transformational leader and team builder who thrives in ambiguity, develops strong program owners and people leaders, and partners cross-functionally to unify systems and teams into a single, aligned CX engine.