Kari Brown

Background

About Kari Brown

As a Senior Customer Success professional in SaaS, I specialize in retention, renewals, and strategic account management. In 2023, I renewed 92% of accounts, securing $1.14M in revenue. In 2024, I elevated those results to 107% net renewals, totaling $1.9M, including a cross-functional win during an international crisis that required swift collaboration and client advocacy. Recognized by leadership for my ability to spot inefficiencies and drive change, I was chosen to run root cause analyses that revealed critical gaps in business processes. I was also entrusted to lead negotiations for multiple member accounts under a single organization, working directly with executive stakeholders to secure retention and long-term partnership. Lastly, I serve as a subject matter expert in usage-based billing for a peer-to-peer fundraising platform. I thrive in high-impact roles where adaptability, analytical insight, and customer-centric strategy create meaningful outcomes. While my background is in SaaS, I'm open to exploring industries where customer success and revenue growth are critical.