Karim Elkably

Background

About Karim Elkably

As a seasoned senior manager with over 20 years of experience, I specialize in people management, engagement, and strategic transformation across diverse industries. My career has been marked by a proven ability to drive growth, optimize processes, and foster a culture of excellence. At Agricultural Bank of Egypt (ABE), where I serve as the Head of Department for Cards Business – Retail Products, I lead high-impact initiatives, including the launch of Egypt's first eco-friendly credit card. My role involves building and managing cross-functional teams, developing strategic partnerships, and enhancing client relations to drive customer satisfaction and retention. As the Founder and CEO of Barista Coffee, Egypt, I demonstrated my expertise in business development, from managing daily operations to executing strategic marketing campaigns and forging corporate partnerships. This role honed my skills in team leadership, client relations, and financial management. My tenure at HSBC Global Service Delivery further solidified my capabilities in employee engagement and culture transformation. Leading initiatives to improve the people experience, I managed hiring processes, developed feedback mechanisms, and actively participated in the diversity and inclusion committee. With a background in contact center operations, process management, and product development, I bring a comprehensive understanding of operational efficiency and customer experience. My previous roles at TE Data and Vodafone provided me with a solid foundation in managing cross-functional teams and implementing strategies to enhance performance. Key skills include: People Management and Engagement Process Optimization Product Development and Management Customer Experience Strategic Planning Change Management and Culture Transformation I am passionate about driving strategic growth, building high-performing teams, and delivering exceptional business results. My educational background in Law from Cairo University and ongoing professional development in areas such as behavioral coaching and crisis management complement my extensive experience. Feel free to connect if you're interested in discussing opportunities for collaboration or if you have any questions about my professional journey.#Leadership #PeopleManagement #EmployeeEngagement #ChangeManagement #CultureTransformation #ProcessOptimization #CustomerExperience #StrategicPlanning #ProductDevelopment #BusinessGrowth #TeamBuilding #BusinessDevelopment #ContactCenterManagement #ProfessionalGrowth #OperationalExcellence