Karim Hussein

Background

About Karim Hussein

Work with ERP systems users and management to determine appropriate system configuration and setup. • Assist ERP systems users with data conversion. • Assist with testing new releases of ERP systems prior to use in a production environment. • Create documentation and procedures guidelines for ERP systems users. • Thoroughly understand ERP security subsystem in order to assign appropriate system access to users at different levels throughout the organization and its partners. • Thoroughly understand business practices and procedures in order to design develop and maintain automated work flow processes. • Work as a Systems Analyst with knowledgeable persons throughout the Agency and its partners to help define user needs and develop data processing solutions. • Analyze and troubleshoot ERP system issues reported by end users. • Regular attendance at work and at scheduled meetings. • Demonstrates cultural competence and behaviors consistent with the core values, vision, and mission. • To provide a high level of consulting and implementation services at client sites. • Responsible for the optimal set up and training in the products for each client and maximize consulting revenue whilst maintaining a high level of customer satisfaction. • To deliver project based consulting activities, through the entire project life-cycle, on ad-hoc and medium to long-term engagements. • To be responsible for problem identification, software specification and/or design, implementation, documentation, testing, client training and solution deployment. • To interact with company and client managers on cost/schedule monitoring. • To comply with financial responsibilities which include project cost estimating, proposal generation and invoicing. • To participate in sales and proposal presentations if required. • To provide an initial level of support for assigned product. • To be responsible for achieving defined utilization and revenue goals. • To identify additional product/services opportunities in customer organization. • After the initial ‘introduction period’ the position provides the individual with the opportunity to work actively in implementation projects from start to finish.