Karim Smith

Background

About Karim Smith

I have an eclectic work background that has imbued me with the technical expertise to adapt effectively to any work environment and have the knowledge to evaluate potential issues before they occur. Some of my most valued accomplishments include but are not limited to- THREAT EVALUATION AND MANAGEMENT: as a Senior Community Operations Associate for Amino Apps on numerous occasions I've had to evaluate and determine the best course of action when responding to potential life threatening and dangerous situations on the internet. This has led me to develop the communication skills necessary to collaborate with other teams within the company and even outside crime prevention organizations to ensure client trust and safety relations remain a top priority- POLICY EDITING AND EXPANSION: During my tenure at Amino Apps I was a valued member of the content review team. The questions posed by me helped to shape the new rules and guidelines for the app- EMAIL FIRST RESPONSE UNDER 24HRS: While maintaining other responsibilities I was able to keep first response to our clients quick and efficient allowing the team more time to prioritize different tasks and keep customer satisfaction at an all time high- PRODUCT ON-BOARDING & TEAM DEVELOPMENT; During BP's acquisition of 400+ new gas stations on the East Coast I was charged with training new gas station managers and regular employees on how to properly manage and dispose of hazardous waste material. This was further augmented by my work at Amino Apps as I was responsible for managing and developing on-boarding programs for new Community Operations Associates.