Karina Jonas

Background

About Karina Jonas

Experienced Operations Manager with a demonstrated history of excellence in the SSC/BPO industry. Key Skills- Service Delivery & SLAs: Expert in managing and optimizing service delivery and service-level agreements- Customer Relationship Management (CRM): Proficient in building and maintaining strong customer relationships- Offshoring & People Management: Skilled in offshoring processes and leading diverse teams. Core Competencies- Accounts Payable, Accounts Receivable & Vendor Master Data: Extensive experience in managing financial operations and vendor data- Process Transformation: Adept at supporting process transformations to achieve business goals, creating both long-term and short-term transformation roadmaps- Transition Management: Proven track record in transitioning processes from client locations and setting up operations in outsourcing environments. Leadership & Mentorship- Global Mentoring Program: Active mentor, guiding professionals in their career development- Coaching & Collaboration: Regularly coach team members and internal stakeholders to enhance professional growth and improve collaboration across groups.