Karina Ritchie

Background

About Karina Ritchie

Experienced technical writer, project manager, computer-based training developer, trainer, and business analyst with over 25 years of experience, including 12 years in the financial services industry, 14 years in government consulting, and 15 years in project management, project documentation, and performance measurement. Proven track record in reviewing, researching, refining, implementing, and documenting processes to streamline workflow, minimize risk, and reduce costs. Experience also includes writing, developing, testing, and publishing policies, procedures, forms, and training materials, including system documentation. Able to develop productive working relationships and interact professionally with a diverse group, including employees, clients, vendors, and auditors. Demonstrated ability to quickly learn complex information and communicate it effectively to others. Innovative, motivated team player with excellent problem solving and time management skills. Excellent verbal and written communicator that is poised and professional in front of any size audience. Specialties: • Developing technical documentation, including researching and gathering technical information • Understanding, documenting, and maintaining complex technical process • Developing Policies and Workflow/Method and Procedure (M&P) documents • Developing and utilizing standardized templates and style guides • Managing successful mid-size broad-based projects • Documenting broad-based iterative life cycle projects • Designing, programming, testing, and publishing online documentation • Writing, editing, and developing training materials, and leading training sessions