Karissa Castro
Business Operations Analyst at Conduent
Based in Calabarzon, Philippines
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Seniority
Staff
Department
Operations
Location
Calabarzon
Industry
Business Consulting and Services
Company size
38K
Contact information
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k•••••••@conduent.com
Phone
5 credits+63 ••• •••• ••••
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Background
About Karissa Castro
With over 10 years of experience in Customer Service, I have honed my leadership abilities by managing teams of up to 18 agents, driving performance, and fostering a culture of excellence. As a Business Operations Analyst, I leverage my strong problem-solving and root cause analysis skills to identify operational inefficiencies and deliver actionable solutions. I specialize in optimizing processes, enhancing team collaboration, and developing content strategies to facilitate skill transfer and continuous improvement. By combining my deep customer service expertise with a strategic mindset, I empower teams to achieve both operational and customer-centric goals, ensuring sustained growth and success.
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