Karl Singh
Complaints Resolution Analyst at Aetna, A Cvs Health Company
Based in Singapore
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Seniority
Staff
Department
Customer/Client Service
Location
Singapore
Industry
Wellness and Fitness Services
Company size
40K
Contact information
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k•••••••@aetna.com
Phone
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Background
About Karl Singh
I am currently a Complaints Resolution Analyst at Aetna International. I am handling all types of costumer complaints and appeals for Europe, South East Asia, the Middle East and Africa Regions. This involves analytical and communicative skills in dealing with each member’s case, fair and objective judgment during investigative process, resolving cases in the timely manner and is strategic with the operational process as well as being keen in the identification of gaps & issues to continuously assist in the improvement of the service & processes.
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