Karla Amaro
Customer Service Manager at Our World Energy
Based in Phoenix, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Phoenix
Industry
Environmental Services
Company size
451
Contact information
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k•••••••@ourworldenergy.com
Phone
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Background
About Karla Amaro
I began my customer service career in a call center in 2016 and have since gained experience across multiple industries, including health insurance, the restaurant industry, and most recently, solar. I’ve been in the solar industry for the past three years and currently lead the customer service department, overseeing a team of 16 individuals. My daily responsibilities include managing escalated issues such as finance complaints, Attorney General complaints, ROC complaints, cases, low-star reviews across multiple platforms, and CID complaints spanning four different states. My background has equipped me with the ability to remain solution-focused and level-headed while navigating complex and high-pressure customer concerns.
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