Karla Latouche

Background

About Karla Latouche

IT Project Manager & Digital Transformation Leader with over 10 years of experience leading strategic technology and digital transformation initiatives in agile environments across international markets. Specialized in optimizing processes and digital experience platforms (DXP) such as Sitecore and Optimizely, with a strong focus on improving conversion, automating workflows, scalability, and enhancing user experience. Proven track record managing cross-functional and remote teams across the Americas, Europe, and Asia, delivering successful outcomes for global clients in sectors like banking, technology, e-commerce, sports, and social media. Key accomplishments include-70% reduction in repetitive operational tasks within customer support centers-25% increase in revenue through process optimization and B2B/B2C SaaS strategy improvements-Implementation of continuous improvement practices aligned with OKRs and scaled agile frameworks. Currently based in Europe and available to lead strategic international projects with a multicultural perspective and a strong focus on sustainable digital innovation. Certifications: SAFe® 6 SSM, PSM I, PSPO I, CSM®, CSPO®, PSFS, PRINCE2, Optimizely Experimentation Strategist, Sitecore OrderCloud.