Karla Lewis

Background

About Karla Lewis

As a Corporate Account Manager at BT, I work with a portfolio of corporate clients to provide them with tailored solutions and services that meet their needs and expectations. I partner with internal and external stakeholders to deliver value-added propositions, negotiate contracts, and ensure customer satisfaction and loyalty. I have a ICA in Risk & Compliance Officer from BPP, where I learned the fundamentals of financial regulations, ethics, and governance. I also have multiple certifications in Customer Retention, Crafting Problem and Solution Statements, and Cost-Based Pricing Strategies, which demonstrate my commitment to continuous learning and professional development. Previously, I worked as an Account Manager at Computershare UK and as an Internal Trainer at M&G plc, where I gained valuable experience and skills in business analysis, communication, account management, and training. I am passionate about finding innovative and effective ways to solve problems, enhance customer relationships, and contribute to the success of the organization.