Karla Ruiz

Background

About Karla Ruiz

I am an adaptable and insightful professional who excels at leading projects, improving processes across organizations and ensuring customer excellence that exceed expectations while significantly increasing revenue. Proven project-management, research, team-building and communication skills. Proficient in Spanish. Enjoy cultivating collaborative relationships by drawing out others around a common purpose. Specialties in Process Improvement Project Management Leading Teams Customer Excellence Understanding Clients’ Needs Cultivating Trusting Relationships Key Accomplishments: Selected to lead the division-wide Customer Excellence project at Crowley Maritime Corporation by working with eight customer service managers to identify best customer experience practices and conduct research from other companies, vendors and subject matter experts. Defined customer service expectations, resulting in more satisfied employees, customers and managers. Coached and mentored numerous new hires at Crowley Maritime by addressing areas of improvement and providing direction for career and team development. Retained a major customer account at Crowley Maritime by identifying areas of improvement, understanding key customer issues, being responsive and proactive to addressing and solving issues, resulting in not only retaining the business but increasing revenue from 60% to 100% totaling $26M. Recognized by senior leaders for cultivating trusting relationships between Crowley Maritime and a major customer account, which added three new lines of business and continued to increase profits. Oversaw the development and execution of Freight Services Department quarterly newsletter that recognized employees for outstanding performance and project completion and kept employees up-to-date on the latest initiatives while improving engagement and retention.