Karla Smith-Jones

Background

About Karla Smith-Jones

I’m a results-focused change leader who believes communications are most powerful when they center on people. My passion for internal communications and change leadership grows out of care for the people I work with. It’s deeply rewarding to provide transparent information and supportive resources that allow employees to thrive and feel well-being in their roles. Throughout my career, I’ve led complex, cross-functional initiatives in highly matrixed environments, guiding organizations through times of significant change. One of the achievements I’m most proud of is helping sustain and even improve employee engagement during challenging organizational shifts. By advising executives to put transparency and empathy at the heart of every message, I’ve helped foster trust, connection, and resilience. I bring: • Expertise in internal and executive communications, corporate communications, marketing, and public relations strategies across industries • The ability to translate complex ideas into clear, compelling narratives across channels and formats • Confidence in partnering with executive leaders to shape strategies that resonate with employees, governance bodies, and external audiences alike • Strong collaboration, relationship-building, and problem-solving skills that create momentum across teams I’m energized by learning, creating clarity out of complexity, and supporting leaders and teams in moments of change. If you’re passionate about internal communications, change leadership, or creating cultures where employees thrive, let’s connect. I’m always interested in sharing ideas, collaborating, and exploring opportunities to elevate the impact of communications.