Karolyna Carpio
Customer Success Manager Jr at Apli
Based in Querétaro, Mexico
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Seniority
Staff
Department
Other
Location
Querétaro
Industry
Software Development
Company size
141
Contact information
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k•••••••@apli.jobs
Phone
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Background
About Karolyna Carpio
Bilingual professional with expertise in customer success, program delivery, and process optimization. Proven ability to manage strategic client accounts, drive product adoption, and improve recruitment operations through data-driven insights and cross-functional collaboration. Skilled in stakeholder engagement, change management, and performance tracking (NPS, NRR, churn risk). Experienced in aligning teams, coordinating support across departments (Product, BI, Support), and translating user feedback into actionable improvements. Focused on delivering measurable impact and long-term client growth.
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