Karrie Herbert

Background

About Karrie Herbert

As a Customer Experience Manager at Strand, I am responsible for developing and implementing strategies to enhance customer satisfaction, retention, and loyalty. I leverage my expertise in customer relationship management (CRM) and new business development to create and execute campaigns, programs, and events that drive customer engagement and revenue growth. I have over 5 years of experience in the customer service and sales industry, having worked as an Inside Sales Representative at Richmond Plastics and a Homeowner Care Coordinator at StreetSide Developments. I have developed and honed skills in communication, negotiation, problem-solving, and teamwork, as well as technical skills in CRM software, data analysis, and marketing tools. I am passionate about delivering exceptional customer experiences and building long-term relationships with clients and stakeholders. I am always eager to learn new skills and explore new opportunities in the customer service and sales field.