Kartik Kumar

Background

About Kartik Kumar

Experienced technical cross-functional and result oriented professional with over 12 years of Industry experience in Consulting, Solution Design, Process Standardization and Implementation. Understanding of MarTech stack to deliver exceptional customer experiences. Expertise in CX, CRM, Eloqua Marketing Cloud, Bluekai DMP, Lead Management/Demand Generation, Oracle Sales Cloud, Salesforce Sales Cloud and Field Service. Salesforce Certified Administrator, Salesforce Certified Sales Consultant, Oracle Certified Eloqua Implementation Specialist, Oracle CX Sales 2021 Certified Implementation Specialist, Oracle Certified Responsys Implementation specialist Area of Focus - Digital and Mobile enabled transformation using cloud based technologies - Machine Learning & AI based customer experience enablement & improvements - Data driven marketing, Campaign Management, Lead/Demand generation, CRM- Requirement Elicitation, Fit Gap Analysis & High Level Design, Presales & consulting - Hands on Product configuration - Continuous delivery, Requirements and iteration management in Agile implementation methodology. Strong customer interfacing skills, excellent analytical & organizational abilities and hands on experience in team leadership & imparting training to new hires. Collaborator and Innovator to develop solutions that meet customer needs, performance requirements and business objectives in a global environment. Specialties: Business & Systems Analysis, Marketing Automation, CRM & CX consultant, CRM & CX implementation, Digital Marketing, B2B Marketing, Salesforce Consultant