Karuna Sharma

Background

About Karuna Sharma

Achievement-driven professional with nearly 10 years of cross-functional experience; holds specialization in Content Marketing, Campaign Planning, Chatbot Customer Support Solutions, Software Piloting, Marketing Software Research & Quality Check * Experience in campaign strategy development, audience targeting, content creation, and performance analysis; demonstrated ability to analyze campaign performance metrics, optimize strategies, and drive engagement and conversions * A quick learner with strong analytical skills, attention to detail, and ability to collaborate effectively with cross-functional teams in implementing innovative marketing solutions to achieve business objectives * Skilled in market research, competitor analysis, and audience segmentation to tailor messaging and campaigns effectively; track record of managing social media accounts, creating compelling content, and driving brand awareness *Stays updated with META terms for WhatsApp Business and DLT regulations and guidelines imposed by regulatory authorities and telecom operators *Strong skills in evaluating & understanding different processes, products & services, company’s values & goals; tracking team’s performance, meeting SLAs; successfully executed content related projects while working at Infoedge.com *Recognized throughout my career for sincere work ethics & consistently received appreciations for maintaining highest C-Sat, Nil Complaints, Low Cycle Time & Nil Error scores at individual and team level