Kass Daft

Background

About Kass Daft

VALUE PROPOSITION ⇩ Experienced and skilled Hospitality Manager with unique expertise in customer service, training, operations, and administration. Proven experience managing all front desk activities in fast-paced, demanding environments. Collaborative team leader known for taking initiative and effectively adapting to change. Reputable for fostering strong team learning environments while delivering excellent customer experiences. I have a strong history of setting clear priorities and performance goals and eliminating barriers to my team’s success. Driven and results-oriented professional capable of hiring, training, and supporting top talent. Offer excellent verbal and written communication skills and exceptional relationship management skills. Strategic and analytical thinker, with a history of success in maintaining strong professional relationships and promoting open lines of communication across departments and audiences. Credited for keen ability to quickly resolve complex issues and deliver world-class experiences. Strong tendencies to self-start and consistently demonstrate initiative to over-deliver. Effectively manage concierge-related tasks, deliver exemplary service, work independently, offer knowledge of local attractions and activities, and provide strong problem-solving skills to achieve satisfaction. Present a strong history leading operations within the hospitality industry, and offer the skills to excel across medical settings. SPECIALTIES: Team Leadership • Hospitality Management • Office Management • Customer Service • Events Communication • Administrative Processes • Relationship Building • Dispute Resolution • Staff Development