Kassandra Ramos
Chargeback Loss Prevention Analyst at Members 1st Federal Credit Union
Based in York, United States
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Seniority
Staff
Department
Finance & Accounting
Location
York
Industry
Banking
Company size
1.1K
Contact information
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k•••••••@bit.ly
Phone
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Background
About Kassandra Ramos
As a Chargeback Analyst at Members 1st Federal Credit Union, I prevent and recover losses from fraudulent or disputed transactions on debit and credit cards. I use my expertise in Symitar, the core banking system, to process adjustments, and to monitor and report on card fraud trends and patterns. I also provide bilingual customer support to cardholders, resolving their inquiries and issues in a timely and professional manner. I leverage my communication and problem-solving skills to educate and assist them on card security and fraud prevention best practices. I am motivated by the goal of delivering exceptional service and protecting the financial interests of our members and the credit union.
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