katakam phani

Background

About katakam phani

Focused and quick-learning Software Engineer with 3 years of experience in Application Support Operations and Change Management. Expertise in Client Communication Troubleshooting Incidents in the Linux environment. Hands-on Experience in Shell Scripting Job Scheduling using Cron Tabs and Informatica ETL jobs. Flexible to work with 24/7 support. Role: ASM(Application Support and Management). Description: Application Support for the Internet service provider. Tools: Linux Shell Scripting Service Desk Plus Service Now Zabbix Jira Informatica Graylog AZURE portal CGM Provisioning. Key Responsibilities: Application Support: Handling configuring and troubleshooting the applications and billing issues. Hands-on certificate installation management Monthly tax generation process handling Latest patch deployment(Code promotion). ETL Jobs: Cron job scheduling at the server level to support ETL requests Monitoring the Data Ware House jobs using Informatica Powercenter and Cloud. Change Management: Requirement gathering and Battle plan verification Validating the Test results from the QA team if any Communication and Approval handling with the CAB team. Email Management: L3 Incident troubleshooting and handling Customer mailbox. comprehending mail transaction logs using Graylog. Configuring SPAM Filter settings and Hands-on mailbox rebuilds Ticketing/Alerting Tools hands-on: Handling Customer issues in form of tickets using Service Desk Plus Jira and Service Now. Proactive monitoring using the Zabbix tool. Expertise in Linux Windows Solaris Environments understanding the and hands-on Unix to support all the applications that we handle. File transfers using FTP/SFTP servers using Attunity MFT Server manager with secured credentials. Provisioning user/agent on Azure and CGM portal.