Kate Abbott

Background

About Kate Abbott

I have dedicated the last decade as a service analyst and learning technologist in the education sector, building on ten years of financial service experience in mining. My current focus is on service management, leveraging ServiceNow to build and troubleshoot workflows, managing knowledge articles, and collecting and reporting essential digital service (IT) data. Additionally, I have extensive experience implementing and supporting innovative learning technologies. With a background in information technology (BIT Security and Information), I excel in troubleshooting complex technical issues and optimising digital solutions to enhance service and learning delivery. I stay current by reading, listening, and participating in industry discussions, and I am a member of the Australasian Council for Open Distance and E-learning (ACODE). I enhance service and learning experiences through technology, emphasising collaboration, feedback, and continuous improvement. Known for loyalty, friendliness, openness, hard work, and curiosity, I bring a dynamic and experienced approach to the evolving landscape of digital service and higher education.