Kate Darcy
Senior Manager Customer Care at Westpac Group
Based in Canberra, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Canberra
Industry
Financial Services
Company size
15K
Contact information
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k•••••••@westpac.com.au
Phone
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Background
About Kate Darcy
Business transformation specialist with banking and financial services experience leading teams, projects and operations to shape and deliver system and process change and transformation. Track record of delivering improvements to customer experience, reducing risk and implementing regulatory change. An effective rapport builder, able to balance and negotiate expectations and achievable outcomes. Influences stakeholder’s enterprise wide, through highly effective communication skills reinforced by both qualitative and quantitative data. Consults and collaborates widely to find innovative, yet simple and sustainable solutions to complex and shifting problems. Strong project management capabilities, drawing on agile and waterfall methodologies. Exposure to a broad range of technologies, with substantial experience utilising Salesforce.
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