Kate Rigby
Assessment Centre Manager at Premex Group
Based in West Hallam, United Kingdom
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Seniority
Manager
Department
Operations
Location
West Hallam
Industry
Legal Services
Company size
289
Contact information
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k•••••••@premex.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Kate Rigby
An extremely reliable, hardworking, and self-motivated individual educated tograduate level with a proven track record of exceeding targets, buildingrelationships and managing change. An excellent communicator experienced inmanaging multiple workstreams in a pressurised environment.As a team, in 2023/ 2024 we have- Increased application of reasons to delays of 10+mins by 12.8% hitting 87.51% of affected services- 11.8% increase in the volume of cancelled services with a reason applied, up to 99.51% of services affected- Increased customer satisfaction through social media by 8.4%- Improved the quality of CSL2 messaging by 2.3% to 95.9%- Improved the quality of Station Announcements in disruption by 6%- Improved our first point resolution on calls by 4.6% and on social media by 1.4%- Scored 100% on 9/12 SQR Audit Periods
Decision-makers
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Stacey Massey
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Lee Humphreys
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Matthew Hannant
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