Katelyn Knudsen

Background

About Katelyn Knudsen

I am a Manager on Duty at Aline Ops, a company that provides online solutions for senior living communities. I have a High School Diploma from EdOptions High School Learning Center. My core competencies include retail, service work, and customer support. In my current role, I manage the queue, troubleshoot issues, handle escalations, and support agents with questions and reports. I also assist with team lead responsibilities, such as updating policies, creating training materials, and conducting call reviews. I have previous experience as a Patient Service Representative at VillageMD and FastMed Urgent Care, where I greeted and registered patients, verified insurance, and resolved billing issues. I am passionate about delivering excellent service and ensuring customer satisfaction. I value teamwork, communication, and learning. I can bring diverse perspectives and experiences to the team, as I have worked in different settings and industries.