Kathe Slavin

Background

About Kathe Slavin

I’m a Customer Success leader with 20+ years of experience helping SMB through enterprise clients realize value, drive adoption, and turn post-sale delivery into a scalable, data-driven engine for retention and growth.Throughout my career, I’ve been known for deeply listening to customers, understanding their business objectives, and translating insights into operational frameworks that improve outcomes—whether that’s onboarding, lifecycle engagement, renewals, or expansion. I thrive at the intersection of customer strategy, operational excellence, and cross-functional partnership, aligning Sales, Product, Engineering, and Revenue Operations around shared KPIs and client success.I bring a people-first leadership style grounded in accountability, coaching, and data. I’ve built and led high-performing global teams, developed customer health and risk frameworks, delivered executive-level QBRs/EBRs, and implemented scalable playbooks, SOPs, and governance models that improve consistency and predictability at scale.A growing passion of mine is AI enablement in Customer Success—helping teams and customers translate complex AI and technology capabilities into practical workflows, productivity gains, and measurable business impact.At my core, I’m energized by:Building trusted, long-term customer relationshipsCoaching and developing strong CS talentImproving how teams work together across the post-sale lifecycleCreating exceptional, outcome-driven customer experiencesAnd yes—I can still hold my own in a college football conversation, especially when it comes to The Oklahoma Sooners Always open to connecting over customer strategy, CS operations, AI in practice, team culture, or (of course) Oklahoma sports. Feel free to reach out.