Katherine Orourke
Business Planning Consultant at Itg - Incentive Technology Group, Part Of Icf
Based in New Orleans, United States
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Seniority
Staff
Department
General Business & Management
Location
New Orleans
Industry
IT Services and IT Consulting
Company size
56
Contact information
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k•••••••@itgfirm.com
Phone
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Background
About Katherine Orourke
Over 6 years of Customer Relationship Management and Business Process experience with over 4 Years of ServiceNow Administration and development team experience. A solutions-driven, personable business professional who leverages functional and technical expertise to strengthen service delivery. Experienced in continually improving and streamlining business processes by zeroing in on opportunities to add value, increase efficiency and address customer needs. Proficient in leading requirements development and refinement activities using tools such as value stream analysis, root cause analysis, conceptual mapping, personas, rapid prototyping. Knowledgeable of ServiceNow platform capabilities and use cases across multiple lines of business including human resources, financial management, procurement, information technology, help desk, and others. Experienced in sprint-based and continuous flow agile systems as a Certified Scrum Master.
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