Kathleen Bean

Background

About Kathleen Bean

Highly regarded and accomplished professional with over twenty years experience in transformational Program/Project Management for mid-size and large companies across industries. Expertise focused on Customer Experience, Voice of Customer/Partner/Employee, Customer Data Management, Business Intelligence, and Customer Relationship Management for Sales, Marketing, and Support organizations. Driven and goal-oriented with proven leadership skills combining personal integrity, accountability and professionalism into a management style that successfully drives change and delivers results across organizations. Specialties: ·Customer focused insights and action planning to protect & grow loyalty ·Program management, company-wide strategic and operational initiatives ·Demonstrated track record managing large scale, global, complex, end-to-end business and IT programs ·Data management: cleanup, governance, and on-going stewardship ·Outsourcing ·Mergers & acquisitions ·Problem solving and analytical skills ·Balanced business judgment with out of box thinking, research & integrity ·Process improvement analysis re-engineering ·Management of change across organizations