Kathleen Cluckey

Background

About Kathleen Cluckey

Currently, I am a Support Technical Team Lead at AMCS Group. I have 15 years of experience in in customer support management in the IT and banking industry. I am a well-rounded professional, who continually looks for ways to better serve customers and streamline processes. I take pride in making sure customers have the best-possible experiences, regardless of the task.At my banking job, I quickly rose from entry-level to managerial positions. I was promoted to Branch Manager within 4 years of working for the company. I developed a comprehensive understanding of the banking industry that has enabled me to understand the process of financial management. My analytical mindset led me to create innovative solutions for complex customer issues. I am also a skilled negotiator, which has proven invaluable in the dynamic business world. I won various trips and awards for my sales performance and overall branch customer experience. In my current role, I bring the same enthusiasm and expertise to the table. My goal is to create the most efficient and enjoyable customer experience. My strong technical background allows me to provide intimate support to my clients. I also have a knack for teaching and coaching others, allowing me to help my team overcome even the toughest challenges.I take great pride in delivering results both to my customers and my team. I love the challenge of resolving complex customer issues and am always looking for innovative solutions that maximize customer experience. I am an invaluable resource to the software company, knowledgeable in all aspects of customer service to ensure success.I'm an avid reader and I enjoy reading a variety of books, covering both fiction and non-fiction. I love to take my time and dive deep into a book, discovering and exploring its stories, lessons and ideas. I love the act of reading and the emotional release it can bring from any kind of stressful or worrying situation. It's a fantastic way to relax, unwind and get away from the hustle and bustle of everyday life.