Kathleen Lafferty

Background

About Kathleen Lafferty

Effective business manager with a proven track record of successful hiring and professional development as well as multi-team management. I thrive in changing environments, using my skills of multi-tasking and time management to drive results in my environment. Communication: Skilled on clear, concise and appropriate ways to communicate in downward, upwards and lateral directions. Concentrated focus on impactful and straightforward coaching methods that yield swift and superior results. Skills include; proficient use of all components of Windows Operating System including Word, Excel, PowerPoint and Outlook. Customer Service: Strong focus on executing customer service at a superior level through a thorough focus on training and follow-up, using a proactive customer service approach, and most importantly placing the level of service provided at the highest priority. Developing People: Extensive skills in hiring, training, bringing out the best in employees as well as halting those actions which negatively impact the business are accompanied by an accomplishment in creating short-term and long-term development plans for a variety of individuals at almost every level of employment. Operations Management: Results oriented and disciplined operational manager with proven ability to raise staff productivity levels, reduce operational costs, surpass client expectations and lead teams to ensure objectives are aligned with business priorities. Financial Results: Able to set SMART goals; communicate goals and results to staff. Continuously strive for opportunities to exceed budget expectations through driving revenue in specific areas and taking advantage of strengths. Specialties: Employee development, coaching and motivation Exceptional customer service and customer experience Workflow redesign and business process re-engineering Project management training and experience