Kathleen Oconnell

Background

About Kathleen Oconnell

As an accomplished Onboarding Success Manager with extensive experience in healthcare IT, I specialize in driving seamless client transitions, enhancing client satisfaction, and improving operational efficiency. My career has been built on fostering meaningful client relationships and delivering strategic insights that align with business objectives. I have a proven track record of leading successful implementations, achieving top Net Promoter Scores (NPS), and developing solutions that reduce churn and enhance customer engagement. Throughout my roles at Athenahealth and GE Healthcare, I have led cross-functional teams, designed efficient onboarding frameworks, and collaborated closely with clients to ensure adoption of new systems and processes. My hands-on experience in project management, combined with Lean Six Sigma and PMP certifications, has allowed me to streamline workflows, manage project scopes effectively, and deliver high-quality outcomes within budget and timeline constraints. My approach is both data-driven and client-centered, ensuring that strategic recommendations are grounded in practical insights that yield measurable results. I’m also adept at using tools like Salesforce, Tableau, and Jira to enhance project tracking and client management. I’m continually motivated by opportunities to improve client experience, increase efficiency, and drive operational excellence in healthcare IT. Key Skills: Onboarding & Implementation | Client Relationship Management | Strategic Growth | Operational Excellence | Cross-Functional Collaboration | Project Management | Revenue Cycle Development | Process Optimization | CRM | Salesforce | NPS Improvement | Presentation & Negotiation Skills | Compliance & Training | Team Development | Physician & Staff Engagement | Lean Six Sigma | PMP