Verified recordAirlines and Aviation

Kathryn Marshall

Inflight Lead at British Airways

Based in London, United Kingdom

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Seniority

Manager

Department

General Business & Management

Location

London

Industry

Airlines and Aviation

Company size

33K

Contact information

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Email

1 credit

k•••••••@ba.com

Phone

5 credits

+44 ••• •••• ••••

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Background

About Kathryn Marshall

With a career rooted in world-class service and people development, I am an experienced leader with a background in aviation, customer experience, and people management.At British Airways, I have progressed from Cabin Crew to Inflight Customer Experience Trainer and Inflight Lead. These roles have sharpened my ability to lead teams, train others, and deliver exceptional service under pressure - all while representing a globally recognised brand. During the pandemic, I joined City Harvest as a volunteer - a decision that evolved into a leadership role managing inclusive volunteer programmes for a busy, purpose-driven charity. From Volunteer Engagement Manager to Volunteer Development Manager, I led projects that support thousands of volunteers, foster community engagement, and uphold operational excellence.Whether in the sky or on the ground, I care deeply about supporting people, creating great experiences, and working with purpose. I’m always looking ahead to new opportunities where I can continue to grow and make a positive impact.

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Kathryn Marshall Email & Phone Number @ British Airways | Kipplo Discover