Kathy Gutierrez

Background

About Kathy Gutierrez

A Registered Nurse in the Philippines and in the USA with eighteen (18) years of relevant experience in the Philippine Healthcare BPO industry. Have held senior management and leadership positions in Clinical Operations, Clinical Training, Clinical Quality, and Healthcare Compliance with roles covering Account Management, Project Implementation, Service Delivery, Financial Management, Sales and Business Development Support. With Relevant Participation in the Health Information Management Association of the Philippines (HIMAP)-(1) Subject Matter Expert (SME) and panelist in the various forums and industry initiatives of the Health Information Management Association of the Philippines (HIMAP),(2) Pioneered the International URAC accreditation in the Philippines,(3) Featured in industry print articles (Business Process Association of the Philippines, American Chamber of Commerce of the Philippines, and Team Asia). Competent, compassionate, dedicated, and trust-worthy.SUMMARY OF ROLES:1. BPO Operations: a. Account Management & Client Services b. Financial Management c. Project Implementation & Service Delivery d. Talent Management (Employee Performance, Engagement, Retention, & Total Rewards).2. Business Development and Sales Supports: a. Prepares contents for client presentations b. Participates in client discussions/presentations c. Drafts responses to RFP’s, RFI’s, and/or tenders d. Provides insights to market segment, process, and/or products which may be converted to future product/service offering.3. Product Development a. Collaborates with Software and Analytics teams for the design, development, and maintenance of tools, data base, platform usable for the business.4. Industry Affairs a. Participates in HIMAP/BPAP activities.