Katia Capone
Customer Service Manager at Henry Schein Krugg
Based in Opera, Italy
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Seniority
Manager
Department
Customer/Client Service
Location
Opera
Industry
Medical Equipment Manufacturing
Company size
187
Contact information
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k•••••••@henryschein.it
Phone
5 credits+39 ••• •••• ••••
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Background
About Katia Capone
Gestione e coordinamento ufficio assistenza clienti inbound, supporto ai clienti e agenti per tutte le le problematiche relative al processo post vendita. Gestione reclami e richiami prodotti,non conformità, scarti e_fattura, bonus, campionature, conti visione e prestiti d'uso. Attività di monitoraggio dei processi mediante redazione e analisi di report periodici. Assicurare il raggiungimento della Customer Satisfaction attraverso il coordinamento con le altre funzioni aziendali sotto la direzione della supply chain. Interfaccia con il magazzino per il coordinamento delle spedizioni e verifica dello stock di magazzino.
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