Katie Casertano

Background

About Katie Casertano

If you are in search of a composed, educated and client-focused case manager, social worker, or qualified mental health professional, I am the ideal fit. A self-sufficient problem-solver and an energetic multi-tasker, I am well qualified for the open position. With a strong work ethic, flexibility and exceptionally calm manner, I tackle issues with a focus on a positive outcome. Customer service and client relations requires good troubleshooting skills, empathy, compassion, knowledge of available resources as well as evidence-based practice and a positive attitude, all of which I would bring to this job. My talents as a persuasive communicator when it comes to creative conflict resolution would be a strong asset to any organization with a focus on client/patient relations. In the course of my career, I have accurately documented and resolved customer/client service issues, crisis intervention and support, professionally addressed and resolved service complaints and answered a constant flow of customer calls regarding mental health, social services, and educational support in both public and private educational settings. A born-people person, I want to contribute my innate talents to build consumer relations in a challenging environment.