Katie Collins

Background

About Katie Collins

I solve problems and relieve pain points - if you need an improved process or experience, I'm on it! The first things I tackle for any team are shared annoyances that get in the way of great work. Most of the time the biggest problems are communication, knowledge transfer or power-dynamic issues. I have extensive experience dealing with these and always leave teams with more processes, tools and good vibes than they started with. High level of comfort working collaboratively with humans at all levels with tact, diplomacy and care. The EQ is strong with this one. A highly reliable and supportive team member who communicates expectations clearly, collects information and can take action decisively. Solutions-oriented and passionate about efficient operations and community building. Self care enthusiast who can prioritize and handle high pressure and difficult situations calmly and compassionately. I am not afraid of hard conversations and am thoughtful and strategic when approaching tricky communication pieces. Strong emphasis on customer service and stakeholder experience - ask me about my early years in every customer service job under the sun! In terms of formal training, I come from PR, so have lots of experience with high level development and execution of strategic internal and external communications as well as fundraising campaigns. Attentive to detail and organized, motivated, able to plan and execute multiple campaigns under tight deadlines. I love operational logistics, budgets and project management. Extensive research, writing and editing experience using Google and Microsoft suites as well as CRM database and website management tools. Can learn any stack and the integrations quickly. Specialties: Project management, Issues management, strategic planning, internal/external communications, employee/member engagement, stakeholder relations, event management and branding, fundraising, donor relations, research, lead generation and media relations.