Katie Orme

Background

About Katie Orme

With 7+ years of direct customer-facing experience, I regularly build delivery business cases and statements of work and manage large-scale and complex customer delivery of contracts with precision. I have a proven background in managing virtual global teams and leading transformation efforts to support customers and internal teams equally. As a Service Delivery and Customer Success Manager, I delivered Cyber Threat Intelligence services to Fortune 500 companies across industries and global regions. My expertise in driving strategic and tactical initiatives enhanced clients’ security postures, resolved escalations, and achieved organizational and industry cyber goals. Clients relied on me for end-to-end service delivery, as I became their partner and trusted advisor throughout the entire customer lifecycle. I facilitated monthly and quarterly service reviews to highlight the value of intelligence solutions, foster adoption, and identify growth opportunities. In my role as an Intelligence Operations Associate Manager, I worked with customers 1-on-1 to identify and scope their most urgent intelligence priorities and facilitated bespoke research between several cross-functional teams behind the scenes to address each priority. I led client and internal User Access Management control initiatives across multiple internal and vendor technology platforms. Internally, I strengthened governance frameworks and operational standards while implementing various tools and technologies to improve workflows and increase efficiency. I am dedicated to fostering collaboration, adapting to client needs, and delivering impactful results to internal and external stakeholders by leveraging my expertise in operations management, cyber intelligence solutions, and customer success.