Katie Roberts

Background

About Katie Roberts

With over 10 years of experience in the customer care industry and a background in social care, I bring a diverse skill set and a passion for making a positive impact. I hold a BA Hons. in Social Care from Cork Institute of Technology and a Certificate in Management Practice from University College Cork, which have equipped me with robust management, problem-solving, and decision-making skills. Throughout my career, I've held various roles at Laya Healthcare, including HR, Health and Wellness Advisor, and Account Receivable advisor. I've also obtained an insurance qualification from the APA enabling me to effectively navigate regulatory frameworks and provide comprehensive support to clients. In my current role as a Customer Service and Operations Specialist, I excel in managing multifaceted responsibilities to ensure seamless operations and exceed customer expectations. I efficiently handle incoming calls, manage company orders using Excel, and maintain organized spreadsheets for streamlined data management. Collaborating closely with management, I contribute to achieving daily targets and enhancing sales performance, while also playing a pivotal role in supporting new team members. My commitment to delivering exceptional customer service is unwavering, ensuring every interaction reflects our dedication to client satisfaction. I thrive in dynamic environments where teamwork, adaptability, and initiative are valued, consistently striving to foster positive relationships and drive operational excellence.