Katie Wright

Background

About Katie Wright

Experienced process manager with expertise in detailed organization and project management. Ability to perform root-cause analysis and simplify processes while maintaining high customer satisfaction. Process Management | Customer Relationships Email: katiewright717@yahoo.com Proven ability to develop and implement strategic processes to improve customer satisfaction rates. Experience in data visualization and detail analytics reporting. Excel at providing continuous communication among customers and stakeholders while maintaining strict timelines. Over 10 years of project and communication experience delivering high levels of process improvements and superior customer relationships. Proficient organizational skills lead to significant cost savings and streamlined processes. CORE COMPETENCIES: • Process Organization • Communication Skills • Project Management • Customer Relationship Management • Detailed Analytics • Dashboard Reporting / Data Visualization • Training Development • Vendor Management ACCOMPLISHMENTS- Successfully transitioned new onboarding process to international team while providing exceptional training and support for certification - Realized over $1.5 million of cost savings through managing comprehensive fleet transition of over 600 vehicles - Decreased vehicle collision rate by 10% in 7 months, exceeding target expectations by implementing robust safety program