Katlen C. Silva

Background

About Katlen C. Silva

Senior Supply Chain and Trade Operations professional with over 7 years of experience leading process optimization, automation, and remote operations across global supply chains.I specialize in identifying operational bottlenecks and transforming manual, fragmented workflows into scalable, data-driven processes that improve efficiency, visibility, and customer experience.My experience spans end-to-end import and export operations, global supplier coordination, ERP implementation (SAP B1), and the development of digital tools to centralize information and streamline communication across teams and clients.In parallel, I bring a strong Customer Success and UX mindset from my entrepreneurial experience in short-term rental management, where I operate as an Airbnb Superhost, applying process thinking to service quality and growth.I currently work in remote, cross-functional environments and am seeking opportunities to contribute at a strategic operations, process improvement, or project management level within global or distributed teams.