Katlyn Kaiser

Background

About Katlyn Kaiser

I am a seasoned Client Services and Customer Success Manager with over 8 years of progressive experience in the digital media and advertising sector. Recognized for demonstrating a strategic mindset, as well as for building high-performing teams and creating cross-functional workflows, I have a verifiable history of improving retention, managing national broadcast partnerships, and delivering campaign excellence across OTT and CTV platforms. Throughout my career, I have consistently advanced client satisfaction and team performance by introducing quality assurance protocols, optimizing internal communications, and aligning product teams with partner needs. Professional focal points include customer success strategy, digital advertising, account management, OTT/CTV execution, stakeholder collaboration, and campaign optimization. Delivering excellence in these areas requires the use of clear communication, operational rigor, business acumen, resource coordination, and an eye for process improvement to support customer value and efficiency at scale. Most recently, I was the Client Services Manager at Premion, a division of TEGNA. Under my leadership, I oversaw the Gray broadcast partnership across 115 stations and led a team of account managers focused on enterprise service delivery. I also guided escalation management, collaborated with internal stakeholders to evolve the product suite, and implemented QA standards for national clients. In addition, I liaised with leadership and partner teams to ensure that each aspect of campaign execution met strategic and performance goals. Colleagues describe me as a proactive, analytical, and team-oriented leader who can be relied on to navigate complexity and deliver results under pressure. I am always interested in connecting with professionals across digital media, customer success, and project management. Feel free to reach out if you’d like to connect or collaborate.