Verified recordConsumer Electronics

Katrina Smith

Global Customer Escalation & Resolution Leader at Resideo

Based in Minneapolis, United States

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Seniority

Other

Department

Other

Location

Minneapolis

Industry

Consumer Electronics

Company size

6.9K

Contact information

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Email

1 credit

k•••••••@resideo.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Katrina Smith

As a Global Customer Escalation & Resolution Leader at Resideo, I leverage my 30+ years of experience in customer service and technical support to ensure customer satisfaction and loyalty. I have a proven track record of leading teams, managing complex issues, and implementing process improvements that enhance the overall customer experience. I hold a Bachelor of Science in Sustainable Management from the University of Wisconsin-Superior and an Associate of Arts in Criminal Justice and Corrections from the University of Phoenix. I am also certified in Customer Service Foundations, Zendesk Customer Service Professional, and The 10 Pillars of Customer Experience by LinkedIn. My skills include strategic planning, customer experience analysis, and business process improvement. I am passionate about delivering exceptional customer service and creating positive outcomes for both customers and the organization.

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