Kaushik
Product Specialist Global Product Support L2 Condé Nast Uk Gec (Global Employee Council)2023-24 at Condé Nast
Based in Bengaluru, India
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Seniority
Other
Department
Other
Location
Bengaluru
Industry
Media Production
Company size
7.1K
Contact information
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k•••••••@condenast.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kaushik
I am a dedicated Product Support Specialist with expertise in customer support, technical troubleshooting, and product adoption. I hold an ITIL v4 certification, enhancing my skills in IT service management, and an LLM, giving me a strong foundation in business processes and organizational management.I have hands-on experience with CRM tools (Salesforce, HubSpot, Zoho), workflow platforms like Airtable, Digital Asset Management (DAM) systems, content planners, and intake portals, and proficiency in Adobe Creative Cloud applications for documentation, guides, and product content.With strong skills in data analysis, product demonstrations, and cross-functional collaboration, I thrive at the intersection of customer experience and product improvement. My goal is to deliver measurable value by aligning product capabilities with customer needs. Core Skills & Tools:Product Support | Customer Success | Technical Troubleshooting | ITIL v4 | LLM | CRM (Salesforce, HubSpot, Zoho)| DAM | Airtable | Adobe Creative Cloud | Data Analysis | Product Demonstrations | Customer Relationship Management
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