Kaustav Roy

Background

About Kaustav Roy

Seasoned professional with over 18 years of combined experience in driving process improvement and client support initiatives to increase revenue, profitability and competitive advantage. Customer-focused with strong problem-solving ability and troubleshooting skills; promptly responding to client needs and developing tactical action plans to achieve necessary results. Adept at increasing customer retention and expanding client base. Highly organized and versatile, able to implement and complete multiple projects/ programs effectively in fast-paced working environments. Skilled at formulating & implementing standard practices and procedures to effect dramatic improvements in efficiency, productivity, and business functions toward successful attainment of organizational goals. Exhibited competency in managing & leading teams for running successful process operations and developing procedures, service standards for business excellence.