Kavitha Kannan

Background

About Kavitha Kannan

As a Senior Quality Assurance Analyst at Excelacom, I have been leading and conducting audits of company processes, systems, and documentation to ensure compliance and improvement. With a Bachelor of Engineering degree in Computer Science and multiple certifications, including Lean Six Sigma Black Belt and ISO 9001:2015 Lead Auditor, I have developed a strong analytical and problem-solving approach, as well as effective communication and collaboration skills. •Skilled in preparing audit plans and conducted internal audits for Projects and Support Functions. •Experienced in preparing for external audits including ISO 9001:2015, ISO 27001:2013, CMMI v2.o, facilitating cross-functional teams for successful outcomes. •Proficient in leading Agile teams, ensuring quality through effective meetings and fostering continuous improvement. •Skilled in maintaining QMS, conducting gap analyses, and utilizing defect prevention methodologies. •Experienced in reviewing and aligning metrics with business objectives, presenting insights for decision-making. •Proficient in analysing risks and issues, recommending mitigation strategies, and ensuring timely resolution. •Skilled in analysing CSAT data, identifying improvement areas, and collaborating for enhanced satisfaction. Certifications • ISO 9001:2015 Lead Auditor • Lean Six Sigma Black Belt