Kavitha Sarkar
Information Technology Services Specialist at Computacenter
Based in Abu Dhabi, United Arab Emirates
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Seniority
Staff
Department
Information Technology
Location
Abu Dhabi
Industry
Information Technology and Services
Company size
20K
Contact information
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k•••••••@computacenter.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Kavitha Sarkar
With over 10 years of experience in IT operations and service management, I am a Senior Problem Manager at Computacenter, a leading provider of IT infrastructure services and solutions. I use proven methods and cutting-edge technology to successfully cut costs, streamline operations, and increase productivity for our clients.My core competencies include drafting and presenting root cause analysis (RCA) reports, conducting daily service review calls, monitoring and creating RCA's for major impacting areas, and coordinating and bridging the gap between the service lines and the service management. I also possess an ITIL 4 Foundation certification, which enables me to apply best practices and standards for IT service delivery and improvement. I am assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed work ethic. My mission is to identify problems and propose solutions, handle multiple projects simultaneously in a fast-paced environment, and deliver on time.
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