Kavitha Vijayakumar

Background

About Kavitha Vijayakumar

Versatile professional with more than 10 years of extensive experience, goal oriented, strong work ethic to increase client satisfaction and continuous process improvements. A self-motivated with strong leadership qualities and respected professional with exceptional knowledge of developing strategic plans for service excellence. • Successful in implementing new business, gathering requirements, platform conversions and existing account reconfiguration, while ensuring a high degree of client satisfaction. • Identify the root cause of issues and resolve or re-route incidents respectively based on the severity. • Experience in working on different internal application independently to update the programming / process for the client and engage other support functions to achieve a collaborative resolution • Maintained high confidentiality and Integrity on Customer, Client, and Company information. • Proven time management, process-oriented documentation expertise for future reference and excellent technical support services. • Document expertise with proficient in Microsoft excel, Microsoft word, power point and Microsoft windows. • Responsible for handling calls professionally and to trouble shoot software application issues and to assist the client on timely manner. • Functional thorough knowledge on Payroll, Time and Attendance and other modules Human Resource and Benefi. Played a role as a trusted advisor and consultant to clients on all modules of ADP and professionally troubleshoots software application issues while simultaneously navigating through the on-line application • Work well in high pressure, fast paced environment while prioritizing, organizing and multi-tasking efficiently with analytical thinking and judgement skills. • Excellent client service focus and enhanced high potential to meet their requirements and process the payroll accurately.